Return & Satisfaction Policy

✅ Satisfaction Guarantee

Every GigMill AI agent delivery includes the following to ensure your satisfaction:

"Satisfaction" means the deliverable functions as described in the project brief and meets the agreed-upon specifications. It does not mean we'll rebuild the entire project if your requirements change mid-project.

🛠 What Qualifies for a Fix or Redo

The following situations qualify for corrective action at no additional cost:

• Agent doesn't perform as described -- The AI agent fails to deliver the functionality outlined in your project brief
• Technical bugs or failures -- Critical errors that prevent the agent from functioning
• Missing features -- Functionality that was explicitly agreed upon but not delivered
• Quality issues -- Output that consistently falls below professional standards

Process: Contact us within 14 days of delivery with specific issues. We'll diagnose and fix within 5 business days.

❌ What Does NOT Qualify

The following are considered scope changes, not defects:

• "I changed my mind" -- Requests to fundamentally change what was originally agreed upon
• Scope expansion -- Adding features or capabilities beyond the original brief
• Client infrastructure issues -- Performance problems caused by your existing systems, third-party APIs, or hosting environment
• Post-delivery modifications -- Changes requested after the testing period has ended
• Use cases not in scope -- Running the agent for purposes not discussed in the original project

💰 Refund Policy

Our refund policy is designed to be fair while recognizing the custom nature of AI agent development:

Fundamentally flawed means the deliverable does not match the project brief in material ways -- not minor adjustments or preferences.

Refund requests must be submitted within 14 days of delivery. After 14 days, no refunds are available.

⚖ Dispute Resolution

Step 1: Contact Us First

If you're not satisfied, reach out directly. Most issues resolve with a conversation. We'll work to make things right.

Step 2: Mediation

If unresolved after 14 days, we agree to mediation before any other action. Both parties select a neutral mediator, and we'll split costs equally.

Step 3: Arbitration

If mediation doesn't resolve the dispute, we agree to binding arbitration under American Arbitration Association rules. This is faster and less expensive than court.

🤖 AI-Specific Disclaimers

AI agents are different from traditional software. Please note:

• Periodic tuning may be needed -- AI agents may require adjustments over time as your business needs evolve or as AI models are updated
• Performance depends on training data -- The quality of outputs depends on the information you provide. Garbage in, garbage out
• No guarantee of specific outcomes -- We build agents that can achieve your goals, but we cannot guarantee specific business outcomes like revenue increases or conversion rates
• AI limitations -- AI agents may occasionally produce unexpected outputs. We'll work to minimize this, but some edge cases are inherent to the technology
• Third-party dependencies -- Many AI agents integrate with external services (APIs, databases). We can't control those services' availability or changes